Ultra

Help

The same guides are in the app, under Me, Settings, Help, and they work offline.

How run days count

A run counts at 1 km or 10 minutes. Two runs on one day make one run day. Weeks run Monday to Sunday. Every run is checked for fair play; if one doesn't count, you'll see why and can ask for a review. Treadmill runs don't count yet, because GPS can't measure them.

Missing a run?

Runs save on the phone that recorded them first. Open Ultra on that phone once while you're online, and the run syncs to your account. If a run didn't count, open it in Your runs to see why.

My run stopped recording with the screen off

Some phones pause apps to save battery. In the app, Me, Settings, Help, "Stop your phone pausing Ultra" shows the exact switches for your phone.

Watches, Strava and treadmills

Right now Ultra counts runs you record in Ultra. That keeps the road fair for everyone. Watch and Strava sync are on our list.

A new phone

Save your progress with Google or Apple in the app (Me, Settings, Account). On the new phone, open Ultra and tap "I already have an account".

Someone is bothering me

Open their runner card and tap Block or Report. Blocked runners can't see you on their road, cheer or nudge you. We review every report.